GENERAL TERMS AND CONDITIONS OF SALE


ARTICLE 1 – GENERAL

 

ECO-URNE products shall be manufactured in France by BRIGITTE PINAULT DELVAUX, domiciled at 10 rue de la Mare aux Loups,  Le Hamelet, 27160 LES BAUX DE BRETEUIL, FRANCE, registered with the Chamber of Crafts and Trades of Eure (Chambre des Métiers de l’Eure) under Siret number 410 495 808 00017, intra-community VAT number FR74 410 495 808 00017.

 

ARTICLE 2 – DEFINITIONS

 

The following, capitalized terms used herein shall have the meanings set forth below:


-          ECO-URNE

 

A brand name which refers to the entirety of products manufactured and sold by BRIGITTE PINAULT DELVAUX.


The brand “ECO-URNE” shall remain the exclusive property of BRIGITTE PINAULT DELVAUX.


It is protected and deposited with the French National Industrial Property Institute (l’Institut National de la Propriété Industrielle).


-          DEPOSITED MODELS

 

The entirety of products manufactured and sold by BRIGITTE PINAULT DELVAUX.


The products sold under the brand name of “ECO-URNE” shall remain the exclusive property of BRIGITTE PINAULT DELVAUX.


They are protected and deposited with the French National Industrial Property Institute (l’Institut National de la Propriété Industrielle).


-          CUSTOMER

 

Any natural or legal person, existing under French or foreign law, that has placed an order on www.eco-urne.com, the exclusive property of BRIGITTE PINAULT DELVAUX.

 

 

ARTICLE 3 – FIELD OF APPLICATION OF THE GENERAL TERMS AND CONDITIONS OF SALE

 

3.1 -    These General Terms and Conditions of Sale shall apply to all orders placed by the Customer on the website www.eco-urne.com.


The present General Terms and Conditions of Sale shall govern any contractual and commercial relationship between BRIGITTE PINAULT DELVAUX and the Customer, to the exclusion of any other terms, e.g. the provisions specified in the general terms and conditions of purchase.


Any amendment to these General Terms and Conditions of Sale shall require a written consent from BRIGITTE PINAULT DELVAUX, otherwise, it shall be deemed null and void.


3.2 -    By validating an order on the website www.eco-urne.com, the Customer hereby acknowledges and agrees to comply with the provisions of the present General Terms and Conditions of Sale.


A submission of an order shall be considered equivalent to a signature and shall be interpreted as a full acceptance of the present General Terms and Conditions of Sale by the Customer.


3.3 -    BRIGITTE PINAULT DELVAUX reserves the right to amend or modify the General Terms and Conditions of Sale at any time at her sole discretion. Any such amendment or modification shall become effective immediately upon the posting thereof on the website www.eco-urne.com


 

ARTICLE 4 – PRODUCTS CONFORMITY


4.1 -    BRIGITTE PINAULT DELVAUX undertakes to ensure that the photographic representations of the products appearing on the website www.eco-urne.com are as close as possible to the products proposed and provided by ECO-URNE.


However, due to possible variations of the displayed image caused by the browser software or computer system of the Customer, BRIGITTE PINAULT DELVAUX cannot guarantee a perfect correspondence with the delivered products.


Should the product delivered not meet the Customer’s expectations, the Customer may return it in compliance with Article 7 of these General Terms and Conditions of Sale, provided that the Customer has been awarded the status of “consumer”, as defined by the applicable French laws.


4.2 -    Whereas, the ECO-URNE products are made from natural and degradable materials, BRIGITTE PINAULT DELVAUX shall not be held responsible for any wear and tear or damage associated with external exposure, including but not limited to adverse environmental conditions.


4.3 -    The parties expressly acknowledge and agree that BRIGITTE PINAULT DELVAUX shall not be liable in any manner whatsoever and for any reason whatsoever to direct or subcontractor, in particular for any apparent or hidden defects which could affect the provided products or associated to the product properties.

 

 

ARTICLE 5 – PRICES


5.1 -    All the advertised prices addressed to natural persons shall include any applicable taxes, with VAT based on the rate effective in France on the date of order. The prices applicable to legal persons shall appear exclusive of VAT.


5.2 - The prices shall include packaging and order processing, but shall be exclusive of shipping costs.


5.3 -    Shipping costs shall be the responsibility of the Customer. They may vary depending on the destination country and the type of delivery (“standard” or “express”) requested by the Customer during order placement on www.eco-urne.com.

 

5.4 -    The Customer conducting business activity in the funeral sector, as opposed to natural persons, shall be registered as funeral professional and may take advantage of exclusive pricing.

 

 

ARTICLE 6 – VALIDATION AND PAYMENT


6.1 -    Pursuant to Articles 1316 et seq. of the French Civil Code, by validating the order and accepting the terms of payment online, the Customer acknowledges and confirms all the operations executed on the website www.eco-urne.com.


6.2 -    Before order validation, the Customer shall confirm having read, understood and accepted the General Terms and Conditions of Sale published on the website www.eco-urne.com.


6.3 -    Further contractual information shall be sent to the email address indicated by the Customer during order placement on www.eco-urne.com.


6.4 -    ECO-URNE reserves the right to cancel any pending orders, unpaid due to lack of authorization by the Customer’s bank or to any other payment ambiguity.


ARTICLE 7 – RIGHT OF WITHDRAWAL

 

7.1 -    Pursuant to Articles L.121-20 et seq. of the French Consumer Code, the Customer with the status of consumer, as defined by the applicable French laws, shall have the right to withdraw from the purchase without indicating any reason and paying any fine or penalty, except the costs of shipping, within seven (7) business days.


7.2    - The seven (7)-business-day withdrawal period shall apply from the date of receipt.


7.3    The product may be returned provided that it is in resaleable as new condition: sound, unopened, unaltered and originally packaged.


7.4    Products which are damaged or broken or their packaging is broken, damaged or missing shall not be accepted for refund or replacement.


7.5     - All returns must be notified to BRIGITTE PINAULT DELVAUX beforehand and shipped at the Customer’s expense to the following address:


BRIGITTE PINAULT DELVAUX – ECO URNE

9 rue Roger Bacon

75017 PARIS - FRANCE


7.6 -    The Customer may request replacement or refund. The Customer shall indicate the preferred option when informing BRIGITTE PINAULT DELVAUX of the intention to return the goods.


7.7 -    Items returned for replacement shall be subject to return shipping at the Customer’s expense, respectively adapted based on the new item’s weight and size.


7.8 -    In the event of refund, BRIGITTE PINAULT DELVAUX shall proceed with the reimbursement of a full purchase price, except any amounts of return shipping, via a bank wire transfer within thirty (30) days from the receipt of the returned product.


ARTICLE 8 – RETURNS

 

8.1 -    ECO-URNE makes every effort to ensure that the product arrives to the Customer in a good condition. Upon receipt, the Customer shall be obliged to examine the delivered products for any non-conformity whatsoever.


8.2 -    Any anomaly of the delivery leading to Customer’s refusal to accept it must be indicated on the delivery note and under the form of “handwritten reserves”, which must be confirmed by a registered letter that the Customer shall send to the courier within two (2) business days from the date of refusal.


8.3 -    In order to be eligible for replacement or refund, the Customer must concurrently send a copy of the relative documentation and description of the complaints to BRIGITTE PINAULT DELVAUX by a registered letter with the receipt of delivery of two (2) business days.


8.4 -    Only unused, unaltered and originally packaged products notified for return within the abovementioned period may be subject to replacement or refund.

 

 

ARTICLE 9 – DELIVERY

 

9.1 -    Shipping costs are the exclusive responsibility of the Customer. These costs may vary depending on weight and size of order and the shipping destination provided by the Customer during sign up on the website www.eco-urne.com.


BRIGITTE PINAULT DELVAUX shall not be held liable for any damage or loss of arising from the carriage of order. The Customer assumes the liability for and hereby agrees to accept all the risks and bear the costs inherent in the delivery process of the product ordered on the website www.eco-urne.com.


The delivery shall occur only upon the signature of the Customer or the signatory authorized to accept the order on the Customer’s behalf.


9.2 -    Any products customised online shall be manufactured after order validation by the Customer.


BRIGITTE PINAULT DELVAUX makes every effort to ensure that the ordered items are shipped within ten (10) business days from the date of order.


The period of ten (10) business days shall be required exclusively for fabrication and may be subject to possible delays resulting from unforeseen circumstances beyond BRIGITTE PINAULT DELVAUX’s control, including but not limited to insufficient supply of stock of BRIGITTE PINAULT DELVAUX’s third-party providers.


In order to avoid complications, it is recommended that the Customer wishing to place order for more than ten (10) items contact ECO-URNE before order validation to receive information on the manufacturing period.


If the ordered item cannot be manufactured within the abovementioned period of time, BRIGITTE PINAULT DELVAUX shall inform the Customer of the delay and specify the new date of shipment via email.


9.3 -    The delivery shall be performed by Chronopost or TNT, whose delivery times may vary depending on the type of delivery (“standard” or “express”) requested by the Customer.

 

The Customer hereby acknowledges that the delivery times specified on the website www.eco-urne.com are considered to be only approximate. BRIGITTE PINAULT DELVAUX shall not be held liable for any delays for any reason whatsoever.

 

The Customer with the status of consumer, as defined by the applicable French laws, may renounce the order submitted on the website www.eco-urne.com in compliance with Article 7 hereof.


Such renunciation shall be notified to BRIGITTE PINAULT DELVAUX by a registered letter with the receipt of delivery.


BRIGITTE PINAULT DELVAUX shall proceed with the reimbursement via a bank wire transfer within thirty (30) days from the receipt of the registered letter.

 

9.4 -    Immediately after dispatching the requested ECO-URNE product, BRIGITTE PINAULT DELVAUX shall provide the Customer with necessary information via email.

 

9.5 -    The Customer shall assume full responsibility for paying any taxes, customs duties and additional fees levied by the destination country.


ARTICLE 10 – CONTACT


In order to obtain more information, the Customer may contact ECO-URNE through “Contact” link on the website www.eco-urne.com.

 

ARTICLE 11 – PERSONAL INFORMATION PROCESSING

 

11.1 - BRIGITTE PINAULT DELVAUX shall guarantee security and confidentiality of the personal information provided by the Customer through the website www.eco-urne.com, in compliance with French Data Protection Act (“Informatique et Libertés”) of 6 January, 1978.


11.2 - The Customer shall have a right to access any and all of the personally identifiable information provided during order registration.


11.3 - At any time, the Customer may request modification, correction and/or removal of any and all of the personal data and information via email or written request sent to the address specified in Article 7 hereof.


ARTICLE 12 – VALIDITY OF PROVISIONS OF THE GENERAL TERMS AND CONDITIONS OF SALE


Should any provision of these General Terms and Conditions of Sale be wholly or partially invalid, void or otherwise unenforceable, the validity of the remaining clauses or parts thereof shall not be affected.


ARTICLE 13 – applicable law / arbitration


13.1 - These General Terms and Conditions of Sale are subject to the French law.


13.2 - In the event of a dispute between the parties arising out of or related to these General Terms and Conditions of Sale, the Customer shall contact ECO-URNE beforehand to negotiate, in good faith, a settlement of the dispute.


For this purpose, the Customer shall send a registered letter with the receipt of delivery to:


BRIGITTE PINAULT DELVAUX – ECO URNE

9 rue Roger Bacon

75017 PARIS - FRANCE


BRIGITTE PINAULT DELVAUX hereby undertakes to reply within fifteen (15) days from the receipt of such letter.


13.3 - Any dispute between BRIGITTE PINAULT DELVAUX and the Customer shall be interpreted under the French law.


Any dispute between BRIGITTE PINAULT DELVAUX and the Customer registered as funeral professional shall be finally settled under the rules of conciliation and arbitration of High Court of Evreux, Eure (Tribunal de grande instance d’Evreux) and Commercial Court of Evreux (Tribunal de commerce d’Evreux), unless otherwise required by applicable laws or regulations.


Download the general terms and conditions of sale (pdf file)

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